Session Recall Privacy Policy

Effective date:12th September 2022

Personally identifiable information

Session Recall will only collect personal information when you specifically and knowingly provide it to us.

Examples of personal information are:
Your name;
Your address;
Your telephone number;
Your e-mail address.

Non-personally identifiable information

Aggregate or summary information is collected automatically by our system e.g. number of visitors to the site. In order to do this we may need to send cookies to your PC. This information is used to monitor use of the website and will not contain information that can identify you as an individual.

Third party sites

This website contains links to other websites. Please be notified that Session Recall cannot be held responsible for the privacy practices of other websites. We encourage all visitors to be aware and read the privacy statements of each and every website that collects personally identifiable information.

How do we process your personal data?

Session Recall complies with its obligations under GDPR by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.

Why do we need your personal information?

We need to use information about you to:

• Offer you services and support
• Manage services
• Help investigate complaints
• Check the quality of services
• Ensure that expenditure is appropriate
• Carry out research and plan new services
• Recruit and employ people
• Purchase goods/services

Sharing your personal data

Your personal data will be treated as strictly confidential, and will be shared only with the following:

• Third parties acting on our behalf who are helping us deliver our services
• Third parties acting on our behalf who are helping us evaluate our services
• Third parties who have paid for or commissioned our services
• Third party mailing houses
• Third parties are contractually required to protect your data and comply with GDPR.

How the law allows us to use your information

The law allows us to use your personal information when:

• We are providing a service to you, or because you have asked us to do something before providing a service
• We need it to carry out our corporate objectives (and this isn’t going to cause you any harm) 

How long do we keep your personal data?

Your data is kept for no longer than necessary in case of any complaints, legal claims or auditing queries. For details of specific project retention dates, please contact us using the details below.

You have the following rights with respect to your personal data:

• The right to request a copy of the personal data which Session Recall holds about you;
• The right to request that Session Recall corrects any personal data if it is found to be inaccurate or out of date;
• The right to request your personal data is erased where it is no longer necessary for Session Recall to retain such data;
• The right to request that Session Recall provides you with your personal data and where possible, to transmit that data directly to another data controller;
• The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
• The right to object to the processing of personal data;
• The right to lodge a complaint with the Information Commissioners Office.

Transfer of data abroad

We may transfer your personal information to countries outside the EEA or to an international organisation. Where we transfer your personal information outside the EEA, we will ensure that adequate safeguards are used to secure the data.

Where organisations or platforms that we work with operate globally or use services outside the UK we will take reasonable steps to ensure that safeguards such as a UK adequacy decision, or model contract clauses are in place to protect personal data.

Cookies

A cookie is a small text file on the user’s browser and hard drive that uniquely identifies the user’s browser. There are two types of cookies: persistent cookies and session cookies. Session cookies are temporary and are erased when the browser exits. Persistent cookies remain on the user’s hard drive until the user erases them or until they expire.

If, you wish to block Session Recall website cookies, please refer to your web browser’s help facility.

This website uses Google Analytics, a web analytics service provided by Google. Google Analytics uses cookies, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Contact Us

If you have any questions, concerns or complaints about this Privacy Policy please contact us:

• By visiting this page on our website: http://www.sessionrecall.com/contact
• By mail: Session Recall, Leeders Vale Studios, C/O Ebbw Vale Institute, Church Street, Ebbw Vale, NP23 6BE